Effective Date: 8/25/26 Last Updated: 8/25/26
The Law Offices of Franks, Koenig & Neuwelt (“the Firm,” “we,” “us,” or “our”) maintains this website at franksandkoenig.com. We represent injured workers and injury victims, never insurance companies, and the same principle guides how we treat the information you share with us. This policy explains what we collect, why we collect it, how we use and protect it, and the choices available to you.
Please read this policy carefully. By using this website, submitting a form, calling our offices, or consenting to receive text messages from us, you acknowledge the practices described here.
Who This Policy Covers
This policy applies to information collected through franksandkoenig.com and its subdomains, through web forms and live chat features on the site, through telephone and text message communication initiated from the site, and through email correspondence sent to Firm addresses published on the site.
This policy does not apply to information governed by the attorney-client relationship. Once you retain the Firm, your case information is protected by attorney-client privilege, the work product doctrine, and Rule 4-1.6 of the Rules Regulating The Florida Bar, all of which impose confidentiality duties stricter than anything described in this policy.
No Attorney-Client Relationship Is Created by This Website
Submitting a contact form, sending an email, requesting a consultation, or exchanging text messages with the Firm does not create an attorney-client relationship. No relationship is formed until we have run a conflicts check, agreed in writing to represent you, and you have signed a retainer agreement.
Because no relationship exists at the point of first contact, information you send through this website is not protected by attorney-client privilege. Do not send confidential case details, medical records, settlement figures, or any information you would not want disclosed until we have confirmed representation in writing. If you are already represented by another attorney in the same matter, please note that in your first message.
Information We Collect
Information you provide directly. This includes your name, telephone number, email address, mailing address, employer name, date and general description of your injury or accident, and any additional detail you volunteer in a form field, chat window, email, or text message. We ask only for what we need to evaluate whether we can help you.
Information collected automatically. When you visit the site, our servers and analytics tools may record your IP address, browser type and version, operating system, device type, referring URL, pages viewed, time spent on each page, and approximate geographic location derived from your IP address.
Information from third parties. If you reach us through a legal directory, referral source, or paid advertising platform, that source may transmit the contact details you submitted there. We may also receive information from Google Business Profile when you interact with our listing.
How We Use Your Information
We use the information described above to respond to your inquiry and evaluate your potential claim, to run conflicts checks required by the Rules Regulating The Florida Bar before we can consider representation, to schedule and confirm consultations, to send case updates and appointment reminders once you are a client, to comply with legal, regulatory, and ethical obligations, to maintain the security and functionality of the website, and to understand which pages and search terms bring injured workers to us so we can improve the site.
We do not use your information to build advertising profiles, and we do not sell it.
Text Messaging Permissions and Consent
This section describes how the Firm handles mobile telephone numbers and text message consent. It applies in addition to every other section of this policy.
How consent is obtained. We send text messages only to individuals who have affirmatively opted in. Consent is obtained when you check the SMS consent box on a website form, reply affirmatively to an initial message, provide your number verbally to a member of our staff and agree to text contact, or otherwise give express permission. Consent to receive text messages is never a condition of retaining the Firm or of receiving any legal service. You may decline and still call, email, or visit our offices.
The consent disclosure presented at the point of collection reads substantially as follows:
By providing your phone number, you agree to receive text messages from the Law Offices of Franks, Koenig & Neuwelt. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. See our Privacy Policy and Terms of Use.
What we send. Messages are limited to consultation scheduling and confirmations, appointment and deadline reminders, requests for documents or information needed for your claim, case status updates, and responses to questions you send us. Message frequency varies based on the stage and needs of your matter.
Cost. Message and data rates may apply. Standard rates set by your wireless carrier apply to every message sent and received. Questions about your text or data plan should go to your wireless provider.
How to stop messages. Reply STOP to any message from us to cancel. You will receive a single confirmation message, after which we will send no further texts to that number. You may also opt out at any time by calling (561) 616-3800 or emailing info@franksandkoenig.com with a request to be removed from text communication. Opting out of text messages does not withdraw you as a client and does not affect your case. We will continue to reach you by telephone, email, or mail.
How to get help. Reply HELP to any message for assistance, or contact us at the phone number or email address above.
Carrier limitations. Wireless carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and you should never rely on a text message alone for a time-sensitive matter such as a filing deadline or a scheduled hearing.
Text messages are not confidential. Text messaging is not a secure channel. Messages may be stored on your device, on carrier systems, and on our messaging platform, and may be viewable by anyone with access to your phone. Do not send confidential case details, medical information, or settlement discussions by text. Use a telephone call or an in-person meeting for anything sensitive.
How we handle your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described elsewhere in this policy exclude text messaging originator opt-in data and consent, and that information will not be shared with any third parties. Mobile numbers and opt-in records may be disclosed only to the messaging platform providers, aggregators, and telecommunications carriers strictly necessary to transmit messages to you, and those vendors are bound by confidentiality obligations and may not use the information for their own purposes. We do not sell, rent, lease, or transfer mobile numbers or consent records to lead generators, data brokers, marketing partners, or third-party analytics providers.
Florida-Specific Disclosures
Florida Telephone Solicitation Act. Our text messaging practices are designed to comply with the Florida Telephone Solicitation Act, Fla. Stat. § 501.059, which treats a text message to a Florida consumer as a telephonic sales call when sent for solicitation purposes. We obtain prior express written consent before sending automated messages to Florida numbers. We do not send messages before 8:00 a.m. or after 9:00 p.m. in the recipient’s local time zone, and we do not send more than three messages within a 24-hour period concerning the same subject. If you reply STOP, we will cease sending text message solicitations within 15 days as the statute provides, and in practice we act on opt-out requests immediately.
Florida Digital Bill of Rights. The Florida Digital Bill of Rights, Fla. Stat. §§ 501.701 through 501.722, imposes its principal obligations on large technology platforms that exceed one billion dollars in global gross annual revenue and meet additional criteria involving online advertising revenue, voice command services, or app store operation. The Firm does not meet those thresholds and is not a “controller” subject to those core obligations. We nonetheless honor the substance of the rights the statute describes. Florida residents may request access to the personal information we hold about them, request correction of inaccurate information, and request deletion, subject to our legal, ethical, and record retention obligations as a law firm. Submit requests using the contact information at the end of this policy.
No sale of sensitive personal data. We do not sell personal data, and we do not sell sensitive personal data or biometric data as those terms are defined under Florida law. Accordingly, the sale notices required by Fla. Stat. § 501.71 do not apply to this website.
Florida Information Protection Act. In the event of a breach of security affecting unencrypted personal information as defined by the Florida Information Protection Act, Fla. Stat. § 501.171, we will notify affected individuals as expeditiously as practicable and no later than 30 days after determining that a breach occurred or that there is reason to believe one occurred. If a breach affects 500 or more Florida residents, we will notify the Florida Department of Legal Affairs within 30 days as the statute requires. If more than 1,000 individuals must be notified at one time, we will also notify the nationwide consumer reporting agencies.
Florida Security of Communications Act. Florida is a two-party consent state under the Florida Security of Communications Act, Fla. Stat. § 934.03. [If the site uses live chat, session replay, or call recording, confirm and retain the following:] Our live chat feature records the content of chat sessions, and telephone calls to our offices may be monitored or recorded for quality and accuracy. By initiating a chat session or continuing a call after the recording notice, you consent to that recording. If you do not consent, please contact us by email or by visiting one of our offices.
Florida Bar advertising rules. This website is a lawyer advertisement under Rules 4-7.11 through 4-7.23 of the Rules Regulating The Florida Bar. Unsolicited text messages to prospective clients are treated as direct written communications under Rule 4-7.18 and are subject to the labeling, content, and filing requirements that rule imposes. The Firm does not send unsolicited solicitation texts to accident victims or injured workers. Every text message we send follows a prior opt-in. Past results do not guarantee a similar outcome in any other matter. The hiring of a lawyer is an important decision that should not be based solely on advertisements.
How We Share Information
We share personal information only in the following circumstances.
Service providers. We use vendors for website hosting, case management, email delivery, text messaging, and analytics. Each vendor receives only the information needed to perform its function and is contractually barred from using it for any other purpose. Text messaging opt-in data is excluded from all sharing except with the carriers and platform providers required to deliver your messages.
Co-counsel and referrals. If your matter falls outside our practice areas or geographic reach, we may refer you to another attorney. We share your information for that purpose only with your permission.
Legal and ethical obligations. We may disclose information when required by a court order, subpoena, regulatory demand, or the Rules Regulating The Florida Bar, or when necessary to establish or defend a legal claim.
Business transitions. If the Firm merges, dissolves, or transfers its practice, client files may transfer subject to the confidentiality obligations that already govern them and to the notice requirements Florida ethics rules impose.
We do not sell your personal information, and we have not sold personal information in the preceding twelve months. We do not share personal information with third parties for their own direct marketing purposes.
Cookies, Analytics, and Tracking
The site uses cookies and similar technologies to keep the site functioning, remember your preferences, and measure traffic patterns. [Confirm which tools are in use, commonly Google Analytics, Google Ads conversion tracking, and Meta Pixel.] These tools may collect device identifiers and browsing activity across our pages.
Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may limit certain site features. You may opt out of Google Analytics through the browser add-on Google provides.
Do Not Track. There is no accepted industry standard for responding to Do Not Track browser signals, and this site does not currently respond to them. We will update this section if a standard is adopted.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include encrypted transmission of form submissions, access controls limiting staff access to what each role requires, and vendor agreements imposing confidentiality obligations.
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and information sent to us before an attorney-client relationship exists carries the additional limitations described earlier in this policy.
Data Retention
We retain contact information from prospective clients for the period necessary to complete conflicts checks and document our declination of a matter, consistent with Florida Bar guidance. Client file retention follows the requirements applicable to Florida law firms, generally six years after the conclusion of a matter, with longer retention for original documents, trust account records, and files involving minors. Text message opt-in and consent records are retained for as long as consent remains active and for a reasonable period afterward to demonstrate compliance with the Florida Telephone Solicitation Act and the federal Telephone Consumer Protection Act.
Children’s Privacy
This website is directed to adults. We do not knowingly collect personal information from children under 13, consistent with the Children’s Online Privacy Protection Act. Where a workers’ compensation or injury matter involves a minor, we collect information about that minor from a parent or legal guardian in the course of representation, not through this website. If you believe a child under 13 has submitted information to us, contact us and we will delete it.
Residents of Other States
The Firm maintains offices in Florida, Georgia, and Illinois. Residents of states with comprehensive privacy statutes, including California, may have additional rights regarding access, correction, deletion, portability, and opting out of targeted advertising or profiling. We honor verified requests from residents of any state where those rights apply. Submit a request using the contact information below, and we will respond within the period the applicable statute requires. We will not discriminate against you for exercising a privacy right.
Third-Party Links
This site links to government agencies, medical resources, and other outside organizations for informational purposes. A link is not an endorsement, and we do not control the privacy practices of any site we link to. Review the privacy policy of any third-party site before providing information there.
Changes to This Policy
We review this policy at least annually and update it when our practices or the governing law change. The Last Updated date at the top reflects the most recent revision. Material changes will be posted on this page, and continued use of the site after posting constitutes acceptance of the revised policy.
Contact Us
Direct questions about this policy, requests regarding your personal information, or requests to stop text or email communication to:
Law Offices of Franks, Koenig & Neuwelt 8371 North Military Trail, Suite 101 Palm Beach Gardens, FL 33410 Telephone: (561) 616-3800 Email: info@franksandkoenig.com
To opt out of text messages immediately, reply STOP to any message from us.
